{"id":104503,"date":"2024-01-27T09:54:54","date_gmt":"2024-01-27T08:54:54","guid":{"rendered":"https:\/\/stevinho.justnetwork.eu\/?p=104503"},"modified":"2024-01-27T09:55:40","modified_gmt":"2024-01-27T08:55:40","slug":"wird-microsoft-den-kundensupport-fuer-abk-outsourcen","status":"publish","type":"post","link":"https:\/\/stevinho.justnetwork.eu\/2024\/01\/27\/wird-microsoft-den-kundensupport-fuer-abk-outsourcen\/","title":{"rendered":"Wird Microsoft den Kundensupport f\u00fcr ABK outsourcen?"},"content":{"rendered":"<p>In der vergangenen Woche hat Microsoft in ihrer Gaming-Abteilung mehr als 1900 Mitarbeiter entlassen. Anf\u00e4nglichen Berichten zufolge stammten viele der gefeuerten Angestellten aus dem Kundensupport von <span class=\"hiddenSpellError\">ABK<\/span> <em>(<span class=\"hiddenSpellError\">Activison<\/span> Blizzard King)<\/em>. Laut einem Bericht des Branchen-Insiders <a href=\"https:\/\/twitter.com\/JezCorden\/status\/1750587911249236224\"><span class=\"hiddenSpellError\">Jez<\/span> <span class=\"hiddenSpellError\">Corden<\/span><\/a><em> (<span class=\"hiddenSpellError\">Managing<\/span> Editor bei Windows Central)<\/em> scheint es f\u00fcr die hohe Anzahl von K\u00fcndigungen in dem Bereich des Kundensupports einen sehr guten Grund zu geben.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">Multiple sources tell me that Microsoft is laying off the entire internal customer support team(s) for ABK games, save a few.<\/p>\n<p>MS will outsource the rest to external companies abroad.<\/p>\n<p>ABK was one of the few games pubs with a high-quality internal customer support team.<\/p>\n<p>\u2014 Jez (@JezCorden) <a href=\"https:\/\/twitter.com\/JezCorden\/status\/1750587911249236224?ref_src=twsrc%5Etfw\">January 25, 2024<\/a><\/p><\/blockquote>\n<p>Angeblich denkt man bei Microsoft derzeit \u00fcber eine umfangreiche Umstrukturierung des Kundensupports f\u00fcr die Spiele von <span class=\"hiddenSpellError\">ABK<\/span> und einige andere zu Microsoft geh\u00f6rende Firmen nach. Dabei plant Microsoft wohl das Outsourcing des gesamten Bereichs. Daf\u00fcr wurde man dann eine vermutlich \u00dcbersee sitzende Firma anheuern, die dann den gesamten Support f\u00fcr alle Spiele von <span class=\"hiddenSpellError\">ABK<\/span> \u00fcbernehmen w\u00fcrde. Diese Ma\u00dfnahme w\u00fcrde einen drastischen Umschwung f\u00fcr <span class=\"hiddenSpellError\">ABK<\/span> bedeuten, weil dieses Unternehmen sich bisher durch einen soliden Support innerhalb der Firma auszeichnete.<\/p>\n<p>Auch wenn dieser Schritt bisher noch nicht best\u00e4tigt wurde, so w\u00fcrde er aber auf jeden Fall die vielen K\u00fcndigungen erkl\u00e4ren. Ansonsten ist das Ganze nat\u00fcrlich keine \u00c4nderung, die mit dem Wohlergehen der Kunden im Blick durchgef\u00fchrt wird. Diese Aktion w\u00e4re eine weitere Ma\u00dfnahme zum Senken von Kosten. Schlie\u00dflich ist ein \u00dcbersee-Support f\u00fcr gew\u00f6hnlich deutlich g\u00fcnstiger als ein vor Ort sitzender Kundendienst, der sich \u00fcber gesetzlich vorgeschriebene ordentliche Arbeitsbedingungen freuen darf.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>In der vergangenen Woche hat Microsoft in ihrer Gaming-Abteilung mehr als 1900 Mitarbeiter entlassen. Anf\u00e4nglichen Berichten zufolge stammten viele der gefeuerten Angestellten aus dem Kundensupport von ABK (Activison Blizzard King). Laut einem Bericht des Branchen-Insiders Jez Corden (Managing Editor bei Windows Central) scheint es f\u00fcr die hohe Anzahl von K\u00fcndigungen in dem Bereich des Kundensupports [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":10647,"featured_media":102803,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[4],"tags":[12855,4451,5903,337,2569],"class_list":["post-104503","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gaming","tag-activision-blizzard","tag-kundendienst","tag-kuendigung","tag-microsoft","tag-support"],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - 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