{"id":38263,"date":"2016-02-12T17:23:36","date_gmt":"2016-02-12T16:23:36","guid":{"rendered":"http:\/\/stevinho.justnetwork.eu\/?p=38263"},"modified":"2016-03-03T16:23:18","modified_gmt":"2016-03-03T15:23:18","slug":"aerger-mit-vodafone","status":"publish","type":"post","link":"https:\/\/stevinho.justnetwork.eu\/2016\/02\/12\/aerger-mit-vodafone\/","title":{"rendered":"\u00c4rger mit Vodafone"},"content":{"rendered":"<p>Als w\u00fcrde die st\u00e4ndigen Leitungsausf\u00e4lle mit EWE nicht schon reichen, habe ich jetzt auch Probleme mit meinem privaten Anbieter <strong>Kabel Deutschland\/Vodafon<\/strong>. Folgendes ist passiert: Ich wurde Ende letzten Jahres von einem Community-Mitglied darauf aufmerksam gemacht, dass es aktuell die M\u00f6glichkeit g\u00e4be, seine 100er-Leitung kostenlos auf eine 200er-Leitung aufzur\u00fcsten &#8211; und das ohne weitere Kosten. Dies habe ich auch getan. Jetzt zwei Monate sp\u00e4ter sehe ich beim Sammeln meiner Belege f\u00fcr die Steuer, dass ich 20 Euro mehr Grundgeb\u00fchr jeden Monat zahlen muss. Nachdem ich bei der Hotline nachgefragt habe, wurde mit mitgeteilt, dass mein Tarif nicht auf den 200er, sondern auf den 200v hochgeschaltet worden sei. Der 200v-Tarif ist komplett ohne eine H\u00f6chstgrenze an Traffic.<\/p>\n<p>Ich habe \u00fcbrigens nie eine Auftragsbest\u00e4tigung in dieser Sache bekommen &#8211; dies best\u00e4tigte mir auch der Hotline-Mitarbeiter letzte Woche. Heute erhielt ich nun folgende Zeilen per Post von Vodafon:<\/p>\n<blockquote><p>Sehr geehrter Herr Kr\u00f6mer,<\/p>\n<p>wir haben ihren Widerrufswunsch zu ihrem Auftrag \u00fcber Internet und Telefon Kabel bekommen. Allerdings war die daf\u00fcr vorgesehene Frist (&#8222;Widerrufsrecht&#8220;) von 14 Tagen bereits abgelaufen. Deshalb ist der Widerruf nicht wirksam. Ihr Vertragsverh\u00e4ltnis mit uns besteht also nach wie vor. Das bedeutet: Wir werden den Vertrag zu den vereinbarten Bedingungen fortf\u00fchren&#8230;<\/p><\/blockquote>\n<p>Das ist ja nett von Vodafon, oder? Als ich heute erneut bei der Hotline anrief, wurde mir mitgeteilt, dass ich nun pl\u00f6tzlich doch eine Auftragsbest\u00e4tigung erhalten haben soll &#8211; allerdings ohne den entsprechenden neuen Endpreis. Au\u00dferdem k\u00f6nne man so nichts mehr f\u00fcr mich tun. Ich solle mich doch bitte schriftlich an das Beschwerde-Management wenden.<\/p>\n<p>Was stimmt nur nicht mit den ganzen Internet-Providern in Deutschland? Wird man hier denn nur noch \u00fcber den Tisch gezogen? Ich muss ehrlich sagen: Der einzige Anbieter, mit dem ich noch nie Probleme hatte, war die Deutsche Telekom. Leider bieten die hier in Schee\u00dfel nur eine 16er DSL-Leitung an&#8230;<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Als w\u00fcrde die st\u00e4ndigen Leitungsausf\u00e4lle mit EWE nicht schon reichen, habe ich jetzt auch Probleme mit meinem privaten Anbieter Kabel Deutschland\/Vodafon. Folgendes ist passiert: Ich wurde Ende letzten Jahres von einem Community-Mitglied darauf aufmerksam gemacht, dass es aktuell die M\u00f6glichkeit g\u00e4be, seine 100er-Leitung kostenlos auf eine 200er-Leitung aufzur\u00fcsten &#8211; und das ohne weitere Kosten. 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